PRIVACY POLICY

At Ecommhawks LLC, your trust is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (the “Site”). By using our Site or Services, you agree to the terms outlined below.

1. CONTACT INFORMATION

If you have questions about this Privacy Policy, our data practices, or if you would like to exercise your privacy rights, please contact us:

Ecommhawks LLC
1001 S Main St, Ste 500
Kalispell, MT 59901
USA

Email: ecommhawks@gmail.com

We take privacy seriously. If you have a concern or complaint, we encourage you to contact us directly so we can resolve it promptly.

2. INFORMATION WE COLLECT

We collect information to deliver a better shopping and browsing experience, fulfill orders, and provide customer support. The information we collect falls into three categories:

A. Device Information

Purpose of collection: To properly display our Site, perform analytics, and optimize performance.
Source: Automatically collected via cookies, log files, tags, and pixels.
Disclosure: Shared with service providers such as Shopify.
Data collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.

B. Order Information

Purpose of collection: To fulfill purchases, process payments, arrange shipping, provide invoices, confirm orders, prevent fraud, and send marketing (if opted in).
Source: Collected directly from you.
Disclosure: Shared with service providers such as Shopify, payment processors, and shipping providers.
Data collected: Name, billing address, shipping address, payment information (including credit/debit card details), email address, and phone number.

C. Customer Support Information

Purpose of collection: To provide effective customer service.
Source: Directly from you during support interactions.
Disclosure: May be shared with third-party support platforms if used.

3. MINORS

Our Site is not intended for individuals under the age of 13 (or the age of digital consent in your jurisdiction). We do not knowingly collect data from children. If you believe a minor has provided us with Personal Information, please contact us immediately so we can delete it.

4. HOW WE USE YOUR INFORMATION

We use your Personal Information to:

Provide, personalize, and improve our products and services.
Process transactions and deliver orders.
Communicate with you about your order or our services.
Screen for potential fraud or illegal activity.
Deliver targeted advertising and marketing (if you’ve consented).
Comply with applicable legal requirements.

5. SHARING YOUR INFORMATION

We share your Personal Information only as needed to run our business responsibly:

With Shopify – our e-commerce platform. Shopify Privacy Policy
With service providers – including payment processors, shipping partners, analytics providers, and advertising networks.
For legal reasons – to comply with laws, respond to lawful requests, or protect our rights.

We do not sell your Personal Information outside the scope defined under CCPA.

6. BEHAVIORAL ADVERTISING

We may use your Personal Information to show you more relevant ads:

Analytics: We use Google Analytics to understand customer behavior. Google Privacy Policy
Ad Networks: We work with advertising partners (e.g., Facebook, Google, Bing) to deliver targeted promotions.
Shopify Audiences: In some cases, we may participate in Shopify’s advertising network, sharing purchase-related information in a privacy-compliant way.

You can opt out of targeted advertising here:

Facebook Ads Settings
Google Ads Settings
Bing Ads Settings
Digital Advertising Alliance Opt-Out

7. LEGAL BASES FOR PROCESSING (GDPR)

If you are in the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

Your consent
Contract performance (to fulfill your order)
Legal obligations
Vital interests (e.g., fraud prevention)
Public interest
Legitimate business interests (that do not override your rights)

8. DATA RETENTION

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required by law.

For example, we retain order records until you request deletion.

9. AUTOMATED DECISION-MAKING

We do not engage in decision-making that has a legal or significant effect on you solely by automated means.

Our partners, including Shopify, may use limited automated processes to detect fraud (e.g., temporary blacklisting of suspicious IP addresses or payment methods).

10. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Under GDPR (EU/EEA):

Right to access your data
Right to request corrections
Right to request deletion
Right to data portability
Right to object to processing

Under CCPA (California, USA):

Right to know what data we collect
Right to request deletion
Right to opt out of the sale of your Personal Information
Right to designate an authorized agent

To exercise any of these rights, contact us at the details above.

11. COOKIES

We use cookies and similar technologies to:

Keep you logged in,
Personalize your experience,
Track analytics and site usage,
Enable checkout and payment functionality,
Deliver relevant advertising.

You may manage cookies through your browser settings. Note: disabling cookies may impact functionality of our Site.

See Shopify’s Cookie Policy here.

12. DO NOT TRACK

Because there is no industry-wide agreement on how to respond to “Do Not Track” signals, we do not alter our practices when such signals are detected.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect business, legal, or regulatory changes. Updates will be posted here with a new “Last Updated” date.