Checkout and cart
Discounts not applying, cart drawer failing, shipping rates displaying wrong, quantity rules misbehaving.
Bug fixes & maintenance
Something on your store is broken.
Checkout misbehaving, a section rendering wrong, an app conflict nobody can explain. We diagnose it, fix it, and tell you what caused it so it doesn’t come back.
First
Most “bugs” aren’t bugs.
In our experience the majority of Shopify issues reported as bugs fall into three buckets, and only one of them is a genuine coding fault.
- App conflicts. Two apps writing to the same part of the page, or an app that stopped being maintained. Very common on stores that have accumulated installs over years.
- Theme update collisions. Customisations made directly to theme files, then overwritten or broken by a theme update.
- Actual code faults. Genuine errors in custom Liquid, JavaScript or integrations — the smallest of the three groups.
The distinction matters because the fix is different in each case, and so is the cost. Patching a symptom when the cause is an app conflict means the same issue returns next month.
What we fix
Common jobs.
Layout and display
Sections breaking on mobile, images stretching, spacing collapsing after a theme update, elements overlapping on specific devices.
Product and variant logic
Variants not switching, images not updating with selection, sold-out states showing incorrectly, swatches out of sync.
App conflicts
Two apps fighting over the same element, an app slowing every page, or one that broke after an update and was never fixed.
Integrations
Feeds failing, tracking not firing, webhooks silently dropping, data not reaching your ERP or CRM.
Console errors
JavaScript errors that don’t visibly break anything yet, but will — and that suppress tracking in the meantime.
Process
How it works.
01
Describe it
Send the URL, what you expected, what happened, and on what device or browser. Screenshots or a screen recording help more than anything.
02
Diagnosis
We reproduce it and find the cause — not just the symptom. You get told which of the three buckets above it falls into.
03
Fixed quote
One price for the fix, agreed before we start. If the diagnosis shows it’s an app you could simply remove, we’ll tell you that instead.
04
Fix on a duplicate
Work happens on a copy of your theme, never the live one.
05
You review, we publish
Nothing goes live until you’ve seen it working.
06
Cause note
A short plain-English explanation of what caused it, so you can avoid repeating it.
Ongoing
Or keep us on retainer.
If your store changes often — new apps, seasonal campaigns, frequent theme edits — a monthly arrangement usually costs less than fixing things one at a time, because we catch problems before they reach customers.
A retainer typically covers: theme and app update monitoring, a monthly check of console errors and broken links, small edits and fixes within an agreed allowance, and priority response when something breaks during a launch or a sale.
You probably don’t need a retainer if your store is stable, you rarely change it, and you don’t run high-stakes sale periods. Pay per fix instead.
Who does the work
You deal with the person who builds it.
Questions
Answers, including the awkward ones.
How fast can you fix something urgent?
It depends on the issue and our current load, which we’ll tell you honestly rather than promising a turnaround we can’t hold. Send it through with ‘urgent’ in the message and we’ll come back with a realistic window, not a sales answer.
How do you charge for bug fixes?
A fixed price per issue, quoted after diagnosis. If the diagnosis reveals the fix is trivial, the quote reflects that.
Do you charge for the diagnosis?
Tell us the problem and we’ll tell you what’s involved. We’re not going to rebuild your store to answer a question about a broken cart drawer.
Will you work on a theme another developer built?
Yes. Most of what we fix was built by someone else. We don’t require you to have used us before, and we won’t push a rebuild when a fix will do.
What if the bug is caused by an app?
We tell you, and your options: remove it, replace it, or work around it in code. Working around a badly-behaved app is possible but it’s the most expensive of the three, so we’d rather you knew that up front.
Can you fix it without access to my store?
No. We need collaborator access to diagnose properly. You can revoke it the moment the work is done.
Tell us what’s broken.
Send the URL, what you expected, and what actually happened. We’ll come back with a cause and a fixed price.
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